We send the orders via PostNL. When an order is placed there can be chosen between sending the order, or picking it up in our studio. The shipping costs of the order depend on the weight and the size of the order and will be shown in the shopping cart during the ordering process. When it is not possible to send an order, it will be mentioned on the product page.
We are a small Atelier and studio. Of course we will try our best to send ordered objects within 5 to 7 days after the order is placed. When objects are listed as ‘on request’ it is possible to create a similar object. A longer delivery time will apply for objects on ‘on request’, which we will discuss together.
Take a look at the objects in our studio
Not all products are suitable to send. Since we have many unique items, we recommend to pick them up in our studio, so that you can take a look before purchasing an object and take it back with you in all safety! Besides, it is a great opportunity to see the other objects we make and hear the stories behind them. If you wish to take a look or pick up objects in our studio after our opening hours, please contact us. Our Atelier is in a different location and we might not be in our studio. When you select to pick up the object(s) on our webshop, we will contact you as soon as possible to make an appointment about the pickup.
When you have a question about an object, or do not want to place an order through the webshop directly, we can reserve an object on request. If you want to reserve an object, you can contact us on number: 06 48 33 56 88.
Complaints and guarantee
If a delivered object/product is wrong, defective or incomplete, the customer must (before proceeding a return to atelier Neeltje Geurtsen) report these defects within 14 days after discovery of the defect by e-mail to Atelier Neeltje Geurtsen. Return of objects/product must be made as mentioned in the terms and conditions and what is stated below under ‘Right of withdrawal’. We do not accept returns if the product is used after detection of failure, a product without statement of delivery, tags or original packaging, damage occurring after detection of failure and/or resale after detection of failure will affect the right to claim and return void.
If the complaints of a customer are justified by Atelier Neeltje Geurtsen, we will replace or repair the delivered object(s). Any liability in case of damage is limited to no more than the invoice amount of the relevant business. Every liability from Atelier Neeltje Geurtsen for any other form of damage is excluded. Compensation for indirect damage or consequential loss or loss due to loss of profits. This warranty does not apply to: A) As long as the customer is in breach to Atelier Neeltje Geurtsen; B) The customer has repaired and / or edited the items delivered or has been repaired or edited by third parties; C) The delivered goods have been exposed to abnormal circumstances and/or treated negligently or in violation with instructions on the packaging or from Atelier Neeltje Geurtsen;.
Reflection terms/Right of withdrawal
You are entitled to cancel your order up to 14 days after receipt without notice. After cancellation you have 7 days to send your product back. If you send the product back within 7 days, you will be refunded the order amount including shipping costs. The costs for returning an order back to our studio is at your own expense (of course you can also come to the studio). Consult your carrier for the exact rates. If you use your right of withdrawal, the product will be returned to us in the original packaging with all delivered accessories and in the original condition. To use this right, you can contact us at firstname.lastname@example.org. We will send you the necessary information. We will return the due order amount after your order has been returned, but only if the order has been returned in good order. Atelier Neeltje Geurtsen has the right to refuse returned products if it is suspected that the product has been used or damaged by the customer. The return of delivered products is entirely at the expense and risk of the customer.
The right of withdrawal does not apply on items that are made on request. The sale is final after successful payment. These items have been specifically made for you and cannot be reclaimed.
Terms and conditions
Less special then our products, but possibly of use, you can read our terms and conditions by clicking on this link.